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Orders are generally prepared within 3 days of receipt and despatched within 5 working days.  Deliveries normally take 48 hours but, during peak seasons, please allow a further week for delivery.

On some occasions items may be out of stock, in which case the rest of the order will be shipped and the customer will be informed when the stock is due to arrive.

Goods will only be charged at time of despatch.

Returns and Exchanges can be made within 14 days of despatch, but only with prior authorization.  Please email our customer services department info@foodhorizon.co.uk or call 01737 845 590 for advice on returns.

All returned merchandise must be in new condition and must include all original packaging and printed material in original unaltered condition. Do not write on the manufacturers' box.

Shipping and Handling is not refundable!

Please be aware that advance notice and prior authorisation does not constitute any final disposition. After we receive your return, it must go through inspection and then will be assessed for refund or exchange.

Should you accidentally receive an item defective upon delivery, please contact our customer service department immediately so we can promptly replace the item and arrange a return.